Refund Policy

Refund Policy

Due to the nature of our product that can be perishable, Jessie’s Tropical Fruit Farm has a 24 hour from time of delivery policy to open up a product complaint.  It is our goal to be fair with each customer on any issues that may have occurred with our products.  

To start a return, you need to contact us at jessica@lovetropicalfruit.com within 24 hours of receipt.  We will use the carrier tracking as an accurate time stamp.   

Cuttings:  If your return is accepted, the Buyer is responsible for the return shipping cost. A refund or replacement will be issued once the item is received. Items sent back to us without first requesting a return will not be accepted. 

Fresh Fruit:  Jessie’s Tropical Fruit Farm has a “NO REFUNDS” policy on Fresh Produce.  When you place an order for fresh fruit, you agree to the following:  REFUNDS AND REPLACEMENTS ARE NOT GUARANTEED.

If your fresh produce box arrives damaged, you must provide pictures and a detailed explanation of the produce damages within 24 hours of carrier delivery and send it to jessica@lovetropicalfruit.com. Upon receiving the email, we can evaluate the damages to your order and work with you towards a solution. We may request additional photos to better assess the situation.

If there is a ripening issue with your order, you must provide pictures and a detailed explanation of the ripening issue within 24 hours to jessica@lovetropicalfruit.com. This will allow us to evaluate the situation and work towards a solution with you. Additional pictures may be requested.

We are unable to refund the postage as shipping is through a third party and we are unable to control shipping factors, which may delay the quality of your order. However, we are willing to work with you on disputes with shipping carriers for any damages/loss during shipping. Please keep in mind that our shipments are considered perishable goods and may not be eligible for refunds by most shipping carriers. You can always contact us for any return questions at jessica@lovetropicalfruit.com.

Damages and issues: Please inspect your order upon reception. Contact us immediately within 24 hours of delivery receipt if the item is defective, damaged or if you receive the wrong item, please take a photo and send it to us so that we can evaluate the issue and make it right.

Exchanges: Due to the products being cut to order, we do not offer exchanges.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if a refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  Refunds will not be issued on shipping.   We are unable to refund the postage as shipping is through a third party and we are unable to control shipping factors, which may delay the quality of your order. However, we are willing to work with you on disputes with shipping carriers for any damages/loss during shipping. Please keep in mind that our shipments are considered perishable goods and may not be eligible for refunds by most shipping carriers.

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